Shipping

Mossman do not accept responsibility for your item after it has left our premises. We encourage all our Australian customers to select our $9.95 Registered Express Post option for signature upon delivery.

Please check all your details carefully before placing your order. Once your order has been placed we are unable to amend or cancel the order. Supplying incorrect details may cause delays to your order or incur additional charges to which Mossman accept no responsibility.


Australian Orders

Our postage options include:

Free Express Postage for all orders within Australia over $50.

(Guaranteed next business day delivery if ordered before 2pm AEST to all metro and selected rural areas.)

$9.95 Express Postage for all orders within Australia under $50.

(Guaranteed next business day delivery if ordered before 2pm AEST to all metro and selected rural areas.)

$9.95 Registered Express Postage for all orders within Australia with signature required on delivery.

(Guaranteed next business day delivery if ordered before 2pm AEST to all metro and selected rural areas. If successful delivery cannot be made then parcel will be taken and held at your local Australia Post Office for collection.)

Same Day Delivery 4 + Hour Delivery

Receive your order within 4 + hours of purchasing. Available to customers in select Melbourne metro areas Mon – Fri 10:30am – 3:30pm AEST. Price will be calculated for eligible customers at checkout upon entering your shipping address. There must be a safe place to leave your order or someone at the delivery location. Unfortunately same day delivery is not available to PO Boxes.


Please note: All orders sent by Free Express Postage will have authority to leave. If you would prefer to sign for your parcel, please purchase Registered Express Postage for $9.95.


Express International

New Zealand $9.95 Express Overnight*
USA, Canada & Mexico $9.95 3 - 4 Business Days
Asia $9.95 3 - 4 Business Days
Europe & UK $14.95 3 - 5 Business Days


*Express overnight delivery on all orders placed before 2pm AEST Mon – Fri to all metro areas. Please allow an extra day for delivery to rural areas. Please note we cannot deliver to international PO Boxes. 

Every country has various regulations regarding the duties and taxes on the importation of commercial goods. In some circumstances where an order exceeds a specified value you may then receive a bill with charges relating to this. Any additional duties  and taxes charges are to be paid at the responsibility of the customer directly to your local customs office. These costs are in addition to your shipping fee and are not payable to Mossman therefore they cannot be calculated before or upon checkout. Please note that delivery of your parcel will not be made until any duties and taxes charges have been paid. Failure or refusal to pay any relevant charges will result in the parcel being returned to Mossman where we will refund you the value of your order less the original and return shipping fees. We suggest you contact your local customs office for queries relating to this. 


Delays

Delays may occur for the following reasons, but are not limited to: sale periods, public holidays and items available for Pre-Order.


Pre-Order

By placing a Pre-Order you understand that you will be charged the full amount to secure your Pre-Order. There will then be a delay between payment and receiving your Pre-Order. An expected (on or before) delivery date will be listed within the item description. Any items ordered in addition to any Pre-Order items will be delivered as per our standard shipping terms and not held for later delivery. Our standard returns and exchange policy apply to all Pre-Orders.