Shipping

Mossman do not accept responsibility for your item after it has left our premises. We encourage all our Australian customers to select our $9.95 Registered Express Post option for signature upon delivery.

Please check all your details carefully before placing your order. Once your order has been placed we are unable to amend or cancel the order. Supplying incorrect details may cause delays to your order or incur additional charges to which Mossman accept no responsibility.


Australian Orders

Our postage options include:

Free Express Postage for all orders within Australia over $50.

(Guaranteed next business day delivery if ordered before 2pm AEST to all metro and selected rural areas.)

$9.95 Express Postage for all orders within Australia under $50.

(Guaranteed next business day delivery if ordered before 2pm AEST to all metro and selected rural areas.)

$9.95 Registered Express Postage for all orders within Australia with signature required on delivery.

(Guaranteed next business day delivery if ordered before 2pm AEST to all metro and selected rural areas. If successful delivery cannot be made then parcel will be taken and held at your local Australia Post Office for collection.)

Same Day Delivery 4 + Hour Delivery

Receive your order within 4 + hours of purchasing. Available to customers in select Melbourne metro areas Mon – Fri 10:30am – 3:30pm AEST. Price will be calculated for eligible customers at checkout upon entering your shipping address. 


Express International

New Zealand $9.95 Express Overnight*
USA, Canada & Mexico $9.95 3 - 4 Business Days
Asia $9.95 3 - 4 Business Days
Europe & UK $14.95 3 - 5 Business Days


*Express overnight delivery on all orders placed before 2pm AEST Mon – Fri to all metro areas. Please allow an extra day for delivery to rural areas.

Every country has various regulations regarding the duties and taxes on the importation of commercial goods. In some circumstances where an order exceeds a specified value you may then receive a bill with charges relating to this. Any additional customs and duties taxes/charges are to be paid at the responsibility of the customer. These costs are in addition to your shipping fee and are not payable to Mossman therefore they cannot be calculated before or upon checkout. We suggest you contact your local customs office for queries relating to this.


Delays

Delays may occur for the following reasons, but are not limited to: sale periods, public holidays and items available for Pre-Order.


Pre-Order

Certain styles may be listed for Pre-Order. Any items available for Pre-Order will read ‘Available for Pre-Order’ when selecting your size. Delivery will be received by the date listed within the item description. Any items ordered along with any Pre-Order items will be delivered as per our standard shipping terms and not held for later delivery.