Mossman do not accept responsibility for your item after it has left our premises. We encourage all our Australian customers to select our $9.95 Registered Express Post option for signature upon delivery.

Please check all your details carefully before placing your order. Once your order has been placed we are unable to amend or cancel the order. Supplying incorrect details may cause delays to your order or incur additional charges to which Mossman accept no responsibility.

Orders within Australia are sent via Startrack Express, with the exception of PO Box and Parcel Locker addresses which are sent via Australia Post Express.

Please note: All orders sent by Free Express Postage will have authority to leave. If you would prefer to sign for your parcel, please purchase Registered Express Postage for $9.95.

Australian Shipping Options

Free Express Postage for all orders within Australia over $50.
(Next business day delivery if ordered before 2pm AEST to all metro and selected rural areas.)

$9.95 Express Postage for all orders within Australia under $50.
(Next business day delivery if ordered before 2pm AEST to all metro and selected rural areas.)

$9.95 Registered Express Postage for all orders within Australia with signature required on delivery.
(Next business day delivery if ordered before 2pm AEST to all metro and selected rural areas. If successful delivery cannot be made then parcel will be taken and held at your local Australia Post Office for collection.)

Melbourne Same Day Delivery
Receive your order the same day you purchased. Available to customers in select Melbourne metro areas Mon – Fri 10:30am – 3:30pm AEST. Price will be calculated for eligible customers at checkout upon entering your shipping address. There must be a safe place to leave your order or someone at the delivery location. Unfortunately same day delivery is not available to PO Boxes or Parcel Lockers.

PO Boxes & Parcel Lockers
Please note orders sent to a PO Box or Parcel Locker address are sent via Australia Post Express and cannot be guaranteed next business day delivery. Please allow 1 – 2 business days to receive your order.

New Zealand $9.95 Express Overnight*
USA, Canada & Mexico $9.95 3 - 4 Business Days
Asia $9.95 3 - 4 Business Days
Europe & UK $14.95 3 - 5 Business Days
Rest Of The World $44.95 3 - 7 Business Days
*Express overnight delivery on all orders placed before 2pm AEST Mon - Fri to all metro areas. Please allow an extra day for delivery to rural areas.

Every country has various regulations regarding the duties and taxes on the importation of commercial goods. In some circumstances where an order exceeds a specified value you may then receive a bill with charges relating to this. Any additional customs and duties taxes/charges are to be paid at the responsibility of the customer. These costs are in addition to your shipping fee and are not payable to Mossman therefore they cannot be calculated before or upon checkout. We suggest you contact your local customs office for queries relating to this.
Delays may occur for the following reasons, but are not limited to: sale periods, public holidays and items available for Pre-Order.
By placing a Pre-Order you understand that you will be charged the full amount to secure your Pre-Order. There will then be a delay between payment and receiving your Pre-Order. An expected (on or before) delivery date will be listed within the item description. Any items ordered in addition to any Pre-Order items will be delivered as per our standard shipping terms and not held for later delivery. Our standard returns and exchange policy apply to all Pre-Orders.