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Online Returns

If for any reason you are not satisfied with your Mossman online purchase, we are happy to provide an online credit or refund, subject to the conditions outlined below. For further assistance please contact or call 03 96460 059 (Mon-Fri, 9.30am to 5.30pm AEST).

  • The item(s) must be returned within 14 days of delivery. Returns after this date will not be accepted.
  • Your item(s) must be unworn and in its original condition with all tags attached.
  • There are strictly no refunds on sale items. Sale items can only be returned for an online credit note.
  • Due to hygiene reasons there is strictly no returns on accessories.
  • A returns request must be completed online (see instructions below).
  • Under no circumstances can items purchased online be returned within Mossman stores.
  • Return shipping costs are payable by the customer. Mossman are not responsible for lost parcels and we recommend obtaining a tracking number for all return parcels as proof of shipment.
  • If you believe you have received a faulty item, please email an image of the fault to prior to requesting your return.
  • Only full priced items are eligible for a refund.
  • Refunds can only be made to the original method of payment.
  • Refunds to credit/debit cards may take 3-5 business days to appear in your account.
  • If you made your purchase with Afterpay, we will cancel any future payments and Afterpay will refund any payments already processed.
  • Full priced items purchased with a promotional discount code applied are still eligible for a refund, unless otherwise stated in the terms and conditions of the promotion.
  • Orders paid for using online credit can only be refunded as online credit. Online credit notes are valid for 12 months from the date of issue.
Guest Customers

Error message: ‘Unable to find any orders, please try again.’

Reason/s this is occurring:

  • Incorrect e-mail entered.
  • Check which e-mail was used for your order and spelling is correct.
  • Incorrect order number. Your order number can be found on your invoice. Please make sure you enter the dash (e.g. 33333-123).
  • Do you have a Mossman account? Please sign in to your account to request a return.
Registered Customers

Error message: ‘Log In Error. E-mail does not exist in database.’

Reason/s this is occurring:

  • Incorrect e-mail.
  • Check which e-mail was used for your order and spelling is correct.
  • Incorrect password.
  • If you have forgotten your password, please click here to reset.
  • Your order was purchased as a Guest Customer. You may not have logged in when making your purchase. Please request your return as a Guest Customer.

  • Not receiving returns notification e-mails?

    We recommend adding to your safe senders list to avoid our e-mails reaching your junk folder.

    Please note our in store returns policy is different to our online returns policy. Please keep your receipt as proof of purchase. We are happy to provide an exchange or credit note on full priced items within 14 days of purchase.

    Sale items may be exchanged within 7 days of purchase. Please choose carefully, as we do not offer a refund for change of mind for incorrect purchases. Refunds will only be issued upon assessment and where required by law.

    Guest Customers

    Enter your order number and email used for the order via the link below.

    Guest Customer

    Registered Customers

    Sign in to your Mossman Account and select ‘Orders’

    Sign In

    2. Select the item(s) you wish to exchange or return by clicking ‘Request Return’

    3. Select the reason for returning and a return option, then submit your request.

    4. Write your name and reference number(s) on the returns form included with your purchase.

    Need a new returns form? Click the link below to print a new copy. Print

    5. Securely pack your item(s), along with the returns form and post to:
    Unit 11, 36 Sabre Drive, Port Melbourne, VIC, 3207