If for any reason you are not satisfied with your Mossman online purchase, we are happy to exchange, credit or refund providing the product is returned in its original condition within 14 days of delivery. Original condition relates to the item(s) being unworn and with all tags attached.
Please note the following in relation to returning any items.
Enter your order number and surname used for the order via the link below.Guest Customer
Sign in to your Mossman Account and select ‘Orders’Sign In
2. Select the item(s) you wish to exchange or return by clicking ‘Request Return’
3. Select the reason for returning and a return option, then submit your request.
4. Write your name and reference number(s) on the returns form included with your purchase.Need a new returns form? Click the link below to print a new copy. Print
5. Securely pack your item(s), along with the returns form and post to:
11/3 Rocklea Drive, Port Melbourne, VIC, 3207
Please allow 5-7 business days once Mossman receives your parcel for your return to be processed. You will be notified throughout the process of your return.
Having trouble requesting a return? Please see our FAQ here.
For further assistance please contact firstname.lastname@example.org or call 03 9646 0059.
Please note our in store returns policy is different to our online returns policy.
Please keep your receipt as proof of purchase. We are happy to provide an exchange or credit note on full priced items within 14 days of purchase.
Sale items may be exchanged within 14 days of purchase.
Refunds on faulty garments upon assessment.
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