Returns

If for any reason you are not satisfied with your Mossman online purchase, we are happy to provide an exchange, online credit or refund, subject to the conditions below:

If you believe you have received a faulty item, please email an image of the fault to enquiries@mossmanclothing.com.au prior to requesting your return.


Requesting a return

1.

Guest Customers

Enter your order number and email used for the order via the link below.

Guest Customer

Registered Customers

Sign in to your Mossman Account and select ‘Orders’

Sign In


2. Select the item(s) you wish to exchange or return by clicking ‘Request Return’

3. Select the reason for returning and a return option, then submit your request.

4. Write your name and reference number(s) on the returns form included with your purchase.

Need a new returns form? Click the link below to print a new copy. Print

5. Securely pack your item(s), along with the returns form and post to:
Unit 11, 36 Sabre Drive, Port Melbourne, VIC, 3207


Having trouble requesting a return? Please see our FAQ here.

Return shipping costs are payable by the customer. Mossman are not responsible for lost parcels and we recommend obtaining a tracking number for all return parcels as proof of shipment.

Please allow 5-7 business days once Mossman receives your parcel for your return to be processed. You will be notified by e-mail throughout the process of your return. We recommend adding enquiries@mossmanclothing.com.au to your safe senders list to avoid our e-mails reaching your junk folder.


Please note:

For further assistance please contact enquiries@mossmanclothing.com.au or call 03 96460 059.


In Store Returns Policy

Please note our in store returns policy is different to our online returns policy.
Please keep your receipt as proof of purchase. We are happy to provide an exchange or credit note on full priced items within 14 days of purchase.
Sale items may be exchanged within 14 days of purchase.
Refunds on faulty garments upon assessment.